About this Book:

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Hi I'm Kevin Olega. I would like to take this opportunity to thank you for picking up this book. Call Center Training is a topic that is very close to my heart because throughout my working career I have never felt so blessed by working to help and encourage people grab opportunities in the BPO and the Call Center industry.

I have been teaching people since 2007 and if I had it my way I would teach everyone who's interested for free. Unfortunately my resources and time is limited and I decided to create this guide to assist you in your journey.

I worked in sales, marketing, training and research for different small and medium sized companies. I also have experience working for different call centers. I enjoy teaching people my skills and writing that's why I put up KevinOlega.com, MinimalChanges.com, PhilippineIslandLiving.com and C allCenterTrainingTips.com.  

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