Call Center Series #1 Eighteen. Recently dropped out of college. And suddenly responsible for surviving on her own. After a quiet series of personal tragedies leaves her with no one to rely on, Isolde "Izi" Marivie Alcantara ends up somewhere she never imagined working-the fluorescent chaos of a Makati call center floor. With no experience, no backup plan, and a headset that suddenly decides people's medical coverage, she quickly learns that surviving the BPO world isn't as simple as passing training. Especially when her batch's SME turns out to be Aristone "Aris" Vale Almeda. Twenty. Early-promoted. Calm, precise, and frustratingly composed under pressure, Aris has the job of fixing agents before they crash the floor. Unfortunately for Izi, he also has a talent for spotting every single one of her mistakes. He's supposed to coach her. She's supposed to listen. Suddenly, surviving the BPO life feels less like learning calls and more like navigating hearts. "Don't date your SME!" they said. Too bad - Izi didn't get the memo.