Anna Walker is a shy, 'keeps to herself' type of young girl, from the heart of London. Her own family seem to have taken an instant dislike to Anna, but for no particular reason. No self-esteem, no friends, no hope for the future. She feels that her life is going nowhere, up until she meets someone that manages to change her life. Will this person finally manage to plaster a permanent smile on Anna's face? Are they changing her life for better or worse? Do they really care or are they just feeling sorry? But most importantly, is this real?