Beyond the Headset: The Journey of a Call Center Professional is an inspiring and heartfelt memoir that invites readers into the world of a call center agent through the eyes of a seasoned Training Director. From the thrill of graduation to the challenges of landing that first job, this book captures the emotional roller coaster of a journey filled with sacrifices, compromises, and unwavering passion. Perfect for recent graduates and those contemplating a career in the booming BPO industry, this book dismantles the stigma surrounding call center work and highlights the incredible opportunities for growth and success it offers. With practical tips on job searching, resume building, interview preparation, and thriving in a call center environment, the author shares valuable insights drawn from over 15 years of personal experience. Join her as she celebrates the triumphs and trials of being a call center professional, empowering readers to hold their heads high and embrace this respectable and high-paying career path. Whether you're starting your journey or looking to advance within the industry, Beyond the Headset will inspire you to pursue your dreams and navigate the exciting world of customer service with confidence.

(mature readers only! 18+) Snow didn't know she has a twin. Not before her twin's adoptive mother Deliah, came to the convent and told her, that her twin was murdered. Nakiusap ito na magpanggap si Snow bilang kanyang kakambal na si Winter, hanggang sa matukoy nila ang katauhan ng murderer ng kanyang kakambal, , which Deliah suspects, was his son-in-law, Winter's husband Governor Keith Sheldon. He has to be, he had all the reasons. Pumayag si Snow, pretending to be a mother to a beautiful and lovely three year old girl is a piece of cake. But pretending to be a wife, to a husband who despised her, was a living hell. Hindi makapaniwala si Keith sa laki ng ipinagbago ng kanyang asawa. Her accident at her family's cottage, gave her a slight memory loss, which he thought brought out the best out of her. Tila ba nakatingin siya sa ibang tao, na may mukha ng kanyang asawa. Tila ba nakikita ni Winter ang mga bagay sa buhay nito, sa unang pagkakataon. Pero ang mas ikinatatakot ni Keith, ay unti-unti na namang nahuhulog ang kanyang loob sa asawa. But can he trust her again? After another murder of someone they knew, Snow realized that the murderer will not stop until Winter is dead. But will Keith help her, if he found out that he's been deceived? Or will he do everything to save the woman he loves? © Cacai1981 Completed November 6, 2019

(✔️) Open () Judging () Closed Pen Awards is a monthly contest to all Filipino writers out there. Language(s): Filipino and Taglish February Edition (✔️) Offline () Online

Owning and running one of the costliest business in New York is a dream for many, I have it though it was never my dream....