Simrantahkur
Walkthrough videos help SaaS businesses drastically reduce support costs by guiding users through features, workflows, and common tasks in a clear, visual way. Instead of relying on long documentation or repeated support tickets, these videos provide instant clarity and self-service learning. By simplifying onboarding, decreasing user confusion, and reducing the volume of "how-to" queries, SaaS companies can achieve up to 40% lower support costs. They also boost product adoption, improve retention, and deliver a smoother overall user experience.