Written before Shiro was announced having the big gay: AU. Tech support specialist Katie "Pidge" Holt takes calls for the "technologically challenged" at Altea Tech. Most of her elderly callers' problems are solved with the question, "Have you tried plugging it in?" But when she receives a call from a suicidal war veteran, she slowly realizes not all problems can be solved with the flip of a switch. (Shidge with a hint of Klance.)