Sometimes, even when we think we're being a good friend, sister, shoulder to cry on, to those who need us most, those close to us, we're not. We're not really listening. We've not truly opened our ears. Occasionally we need to stop finishing our relative or friend's sentences, stop impatiently filling in their blanks, interrupting and jumping to conclusions and really take on board what they're saying, what they're suffering to truly be a good confidant.