Claim compensation if your flight's delayed or cancelled ! UP TO 600 EURO!
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Ongoing, First published Jan 11, 2019
If you booked a flight that departed from Europe or was with a European airline, you might have rights under EU law if your flight is delayed or cancelled.

For the EU law to apply, you'll need to have departed from the UK, European Union (EU), Iceland, Liechtenstein, Norway or Switzerland.

Contact the airline if these don't apply to you - for example, because you flew from New York to Los Angeles, or to Europe on a Qantas plane. What you'll be entitled to will depend on the airline.

If your flight's delayed for 2 or more hours
Your airline have to give you:

food and drink
access to phone calls and emails
accommodation if you're delayed overnight - and journeys between the airport and the hotel
The airline might give you vouchers to get these things at the airport. Ask someone who works for the airline if you're not offered any help.

If they don't give you help at the airport, keep receipts for expenses and try to claim from the airline later. Airlines only pay for 'reasonable' expenses - you are unlikely to get money back for alcohol, expensive meals or luxury hotels.

If your flight's delayed for 3 or more hours
You already have a legal right to food and drink, phone calls and accommodation - you get this when the flight is delayed for 2 hours or more.

You're also entitled to get compensation if the delay is the airline's responsibility - for example, if they didn't get enough bookings or there was a technical fault.

You're unlikely to get compensation if the delay was because of something outside the airline's control, like bad weather or a security risk.


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