Zack has been admitted to a psychiatric hospital, and is currently undergoing a long term evaluation. Jess is a volunteer at the hospital. They bring the families of the residents anything they may need, sit with patients who have no visitors, or simply act as a good listener when needed. A doctor on staff directs Jess to Zack, explaining that he is very much alert, but does not respond to anyone who attempts to interact with him. The doctor suggests that Jess sits with Zack on the next day, perhaps reading them a novel or telling stories in the hope that a fresh face who is neither staff nor patient will garner a positive response.