Morass

Emma has gone through a lot of pain to the point where she makes up fictional people in her mind. She is so alone that she makes it mental, and physical. No one talks to her, since she's portrayed as mentally insane, but Harry is the only person who doesn't judge her at first glance. Emma hasn't had a friend for the past four years. Can Harry turn that around and maybe even become something more?

mo·rass noun \mə-ˈras, mȯ-\
: a complicated or unpleasant situation that is difficult to get out of or to move through

"It describes where I am. I'm in a morass."