Story cover for GERENCIAMENTO DE PROCESSOS E A GESTÃO FUNCIONAL E DE PROCESSOS by guguim
GERENCIAMENTO DE PROCESSOS E A GESTÃO FUNCIONAL E DE PROCESSOS
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Ongoing, First published May 18, 2019
Mesmo que indiretamente as empresas realizam em suas atividades pelo menos algum tipo de processo. São os processos que convertem atividades em produtos, agregando valor a empresa.
Viemos de uma administração burocrática, que trouxe ferramentas da Teoria Burocrática, determinando departamentos funcionais e especialização dentro do setor, sem comunicação interdepartamental,ou seja, a gestão era limitada, através de estruturas funcionais.
Já a Gestão de Processos trouxe novos paradigmas, com ferramentas que englobam os departamentos variados interligando diversos setores, resultando em uma significativa evolução, além de dividir o processo para uma melhor análise e cuidar das etapas desde o planejamento e execução até o refinamento.
Sendo assim, caso tivesse uma empresa, tanto grande como pequena, usaria a Gestão de Processos e daria valor ao Guia BPM CBOK, que orienta e extrai o melhor desse tipo de gestão, e junto com ele aplicaria a ferramenta PDCA como ferramenta para uma melhoria contínua nos processos da minha empresa, buscando sempre a excelência.
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