(I front the calls for an insurance call center. I’m on the phone with a customer, chit-chatting a little about the weather difference, since he is from California. I put my mic on mute while I try to see which agents are free to transfer the call to. In the meantime, I hear the customer talking to his friend in the background.)
Friend: “What’s that about?”
Customer: “Something about life insurance. But you should hear her. She sounds hot! I wish I had it on speaker. She sounded really hot! Like seriously, you should hear her! Too bad we’re on opposite ends of the country. She’s in Florida. I guess she just moved from Minnesota.”
(The entire time I can feel myself turning red, and debate on letting him know I can hear him, but I decide it’s time.)
Me: “Actually, from Michigan! But close!”
Customer: “Oh, from Michigan!”
(At this point you can hear the realization in his voice.)
Customer: “Oh, crap! You can hear everything? Oh, jeez! You should warn people! Like ‘I’m going to put
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