Good Night, Lucy

Good Night, Lucy

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WpMetadataReadMatureComplete Thu, Apr 15, 20211h 42m
What does the word "Good Night" means to you? Bakit ka ba nag sasabi ng good night sa isang conversation? Is it to wish that someone to have a better sleep? Or just to simply put an end to the discussion? For Lucy, it was always a sweet word to her. She tells her family the word good night, wishing them to have a pleasant time to rest in the evening. She tells her friends the word good night as a reminder that they will see each other tommorrow, wishing them to save energy and sweet dreams. She believed that it always a meaning behind those two words. It was never a plain word that was uttered because it was necessary. But the meaning of the word itselt for Lucy change, when she woke up one night seeing herself leaving the people she loves.
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"Behind every successful call... is a great story to tell." Akala mo siguro ang call center ay puro night shift, inuman, team buildings, kasiyahan, at unlimited kape, mali ka- dahil sa likod ng bawat headset at script ay isang mandirigmang pilit pinapasaya ang galit na customer habang nilalabanan ang antok, burnout, at gutom. Ito ang kwento ni Johnny - isang ordinaryong ahente na may extra-ordinaryang pasensya. Mula sa unang "Thank you for calling," hanggang sa huling "Have a great day," sinusubukan niyang tumawid sa dagat ng accent, verification questions, empathy statements, at technical issues. Sa bawat call, may bagong challenge. Sa bawat customer, may bagong emosyon. Sa bawat team leader, may bagong memo.. Pero hindi lang ito kwento ng stress at script. Ito rin ay isang kwento ng pagkakaibigan, kalokohan, at kabayanihan sa pantry. Isang survival guide para sa mga baguhan, at isang flashback trip para sa mga beterano. "Welcome to the call flow - where every beep signals a new battle "laban na", and every mute hides a silent scream na 'Lord, give me strength!'".

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