Role of Call Center Apps in Changing Contact Center Solution Offering

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- Mobile apps are redefining how customers interact with a business 

- 72% of contact center users would replace traditional channels with apps if they get the same customer service features.

- 84% customers prefer to use a feature-rich mobile app to get their queries resolved than calling their service providers.

- 72% customers carry a positive sentiment towards a company that offers mobile apps.

But when did this shift first surfaced? And does it mean that it is time for businesses to move their contact center service offerings to mobile apps? Let's get you the answers.All Rights Reserved

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Role of Call Center Apps in Changing Contact Center Solution Offering
Sun, Feb 23, 2020

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Role of Call Center Apps in Changing Contact Center Solution Offering
Sun, Feb 23, 2020

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