Amazon Connect - Speeding up the Mona Lisa with Amazon Connect OMNINGAGE
OMNINGAGE
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  • Reads 2
  • Votes 0
  • Parts 1
  • Time <5 mins
OMNINGAGE
Ongoing, First published Sep 03, 2020
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Every second counts - especially on cloud contact centres
The cost of a call is directly related to how long agents spend handling it. For cloud based contact centres such as Amazon Connect, every second counts and every second is charged for. Average Handling Time (AHT) is the KPI that contact centre managers watch constantly.

The cost of a poor UI
A poorly designed user interface (UI) can slow your agents down, so pushing up AHT and the cost of each call.

Amy Harvey, the Principle Software Engineer with IDD Inc, writing in "Usability Geek", said: "A great UI is so seamless that we don't even think about it - we just use it, get what we need, and move on."
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Wendizzy's Writer Room cover

Wendizzy's Writer Room

2 parts Ongoing

In this book, you'll get a behind the scenes look at how your favorite characters were born, my creative process, and the dirty details never before revealed. Tex's Camp Q&A: Come sit by the fire and ask me whatever you'd like. We can roast marshmallows, tell scary stories, and hang out in the comments like a big, happy family. Gator's Backstage Pass: A place full of secrets. Learn the-sometimes embarrassing-details on how my wildest scenes came to life, facts about the characters, the process, and myself.

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