Cloud Contact Centre - OMNINGAGE
OMNINGAGE
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OMNINGAGE
Ongoing, First published Sep 03, 2020
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Cloud contact centres win the race to migrate
Earlier this year, many businesses, including contact centres, moved their staff home in a matter of weeks. Without Covid 19, most organizations would have taken years to achieve this. By the 22nd April 2020, "Call Centre Helper Magazine" reported that 73% of UK contact centres had more than 75% of their staff working from home.

From the technical perspective, businesses on the Cloud made the move relatively easily. Anyone using Cloud solutions is effectively a "remote worker", since Cloud systems, such as Amazon Connect and associated applications such as agent desktops for Amazon Connect, are installed on hardware in a Cloud provider's data centre, not on the company's premises.
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In this book, you'll get a behind the scenes look at how your favorite characters were born, my creative process, and the dirty details never before revealed. Tex's Camp Q&A: Come sit by the fire and ask me whatever you'd like. We can roast marshmallows, tell scary stories, and hang out in the comments like a big, happy family. Gator's Backstage Pass: A place full of secrets. Learn the-sometimes embarrassing-details on how my wildest scenes came to life, facts about the characters, the process, and myself.

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