Story cover for What are the 7 Keys Features of the Help Desk? by 31westglobalservices
What are the 7 Keys Features of the Help Desk?
31westglobalservices
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31westglobalservices
Ongoing, First published Dec 24, 2020
helpdeskithelpdesk
Here the list of the best 7 Key features of help desk:

. Serving as a single point of contact for IT support.

. Track all incoming incidents.

. Automating ticket tracking, routing, and email notifications.

. Contributing crucial incident and service request management.

. Some areas/applications are supported by speciality groups outside of the help desk.

. Giving Levels 1 and 2 support and pass incident ownership if escalation is needed.

. Performing basic self-service options for end-users.
All Rights Reserved
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