The 'New Normal' is mostly tech-driven, and everyone is increasingly tech-savvy than ever before. Remote work and life increased our reliance on technology to do everything. Self-service innovations also have become the new normal.
Do you prefer human interaction or a 'self-service' to get things done? If you can think of airport kiosks, cash machines, and supermarket self-checkouts, there is a lot more to it. 'Self-service innovations' are not limited to customer interactions with businesses. Still, they include a whole gambit of technology orchestration in processes, partners interactions, employee experience, data governance, security, and many more. 88% of the customers expect businesses to have a self-service portals option, according to research from Statista.
Self-service is now more about building different automation layers in your business. Imagine your ITSM ticket execution without any service agent, data preparation for insights done with simple queries and connectors, a conversational bot leveraging data and AI to answer all your questions. It is now easy to implement all these self-service innovations using the Microsoft Power Platform Services. Before we get into more details, let us look at the different business enablers from Microsoft Power Platform Solutions.
Microsoft Power Platform Services and the Business Enablers
Microsoft Power Platform is a combination of business enablers offered in four applications. It brings together Dataverse, Dynamics 365, Office 365, Power BI, Power Apps, Power Automate, and Power Virtual Agent. Building solutions, analyzing data, and automating processes were more simplified in the platform than ever before. It is a comprehensive one-stop solution for many enterprise transformation needs. Let's do a sneak-peak into these four applications.
Read More: https://saxonglobal.com/blogs/transform-your-business-with-self-service-innovations-using-microsoft-power-platform-services
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