The Madrigal Family run a large hotel on a small island. None of them have powers, but they each have a particular job to complete in the hotel. For example, Isabella is the hotel gardener, Julieta is the cook. The hotel is managed by Mirabel's Abuela, who decided that Mirabel was too weak and clumsy for a job in the hotel, much like her son Bruno, who ran away after a party. Everyone believes that Mirabel is worthless, but after she uncovers a secret plot to steal the Madrigal hotel, the town weirdo must prove herself to the family that never believed in her.