First time manager

Being a first time people manager is tough in the best of times but some conversations I've had recently highlight just how much more difficult it is when you start managing a hybrid or virtual team.
As a young manager many, many moons ago, my feedback skills were non-existent ...I recently found a review I wrote for someone who continues to be a friend and was shocked at how cavalierly I disregarded her achievements and focused only on the many things she needed to change, in very global terms ("step out of your comfort zone" and "think out of the box" were just two of the many gems :))