The perceptions of our race have consistently been contested and, as a result, have changed from generation to generation as the world advances and new information comes to light. That applied to IT specifically. Once upon a time, just to demonstrate why using IT is crucial for any company hoping to thrive in the modern era, arguments had to be made. Now that managed IT support is becoming more common, our preconceived notions are being tested once more. Let's first define managed IT support so that we can discuss the pros and cons of the idea.