CASE launches accreditation schemes for direct selling companies

SINGAPORE — An accreditation scheme for direct selling businesses was launched today (Jan 8) by the Consumers Association of Singapore (CASE) and Direct Selling Association of Singapore (DSAS).The CaseTrust Accreditation Mark was also awarded to 14 direct selling companies — including Amway (Singapore), Herbalife International, Nu Skin Enterprises and Qnet—at the launch event held at Safra Toa Payoh.Companies under the scheme — which is open only to DSAS members — have to give consumers a cooling-off period of seven working days, during which they can seek full refund of any payment without being penalized, produce an order form at the time of sale that clearly states the direct seller’s contact details, and put in place a well-defined system to address conflicts.