Inbound & Outbound Call Center

One of the most critical pieces of today's customer service operations is call centers, whether inbound or outbound. Inbound call centers handle incoming calls for support, inquiries, etc., whereas outbound call centers make calls for sales, support, and many other reasons. An inbound call center benefits from advanced IVR capabilities and outbound call centers deploy auto-dialers to maximize their sales efforts and reachability. With the advancement of cloud telephony, one can make the most of both an inbound and outbound call center on a single platform and integrate it with a CRM system for a seamless customer experience. View more: https://www.pulse.in/cloud-contact-center/