Complete overview of ServiceNow Asset Management

When the CMDB focuses on configuration information interactions between CIs, asset management will rather focus on organizational and financial aspects of equipment. The focus of this document is the CMDB and not asset management, but we cannot speak about one without mentioning the other. An asset manager wants to know the following

· What is the price of a server and how much it costs?

· When the guarantee expires?

· How much workstations will need to be replaced next year etc.?

Before a device (a CI) is installed, up and running delivering some kind of service, it has to be "created" in the real world as well as in the CMDB. This is also an aspect taken care of the asset management process.

The IT Challenge - IT services run on IT assets; an asset estate that poses significant challenges and opportunities from management, cost, and risk perspective. To mitigate risk and optimize cost, organizations need to know the hardware assets they have, where they are, who uses them, how they are used, how they are configured, what they cost, and the value they deliver.

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With wasted resources, limited visibility and inaccurate inventory, lack of accountability, and fulfillment or service delays are everyday impediments and risks for enterprises without an effective IT asset management (ITAM) capability.

The ServiceNow Solution- ServiceNow Asset Management automates your IT asset lifecycle. It tracks the financial, contractual and inventory details of hardware and devices -as well as non-IT assets - throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, issue chargebacks, and provision services.