The Impact of AI and Automation on CX: Opportunities and Challenges
jamessmith250191
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  • Parts 1
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  • Reads 4
  • Votes 0
  • Parts 1
  • Time <5 mins
jamessmith250191
Ongoing, First published Oct 19, 2023
exotel
Still on the fence about investing in CX? According to a survey by PwC, positive experiences throughout the customer journey can motivate 65% of respondents to become long-term customers. Improving your brand's and customers' interactions boosts your ROI and leaves a lasting imprint in their minds. But here's the burning question: How can you deliver exceptional customer service to an incredibly diverse and demanding audience?
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