ITIL® Certification - V4 Foundation Training Course

designed to provide participants with a fundamental understanding of the ITIL 4 framework. ITIL,
which stands for Information Technology Infrastructure Library, is a widely adopted approach for IT Service Management (ITSM)
that provides a practical framework for identifying, planning, delivering, and supporting IT services to meet the needs of an organization.

1. Introduction to ITIL: Participants are introduced to the core concepts, principles, and terminology of the ITIL framework,
including the Service Value System (SVS), the Four Dimensions of Service Management, the Service Value Chain, and the guiding principles.

2. Service Management: The course covers the principles of service management, including understanding customer needs and expectations,
defining services, and aligning IT services with business objectives to create value for customers and stakeholders.

3. Service Value Chain: Participants learn about the Service Value Chain, which represents the key activities and practices involved in creating,
delivering, and supporting IT services. This includes understanding how each activity in the chain contributes to the overall value stream.

4. ITIL Practices: The course provides an overview of the ITIL practices, which are sets of organizational resources designed for performing work
or achieving an objective. Common ITIL practices include incident management, problem management, change management, service level management, and continual improvement.

5. Exam Preparation: Participants are prepared to take the ITIL 4 Foundation certification exam, which tests their knowledge and comprehension of the ITIL framework,
including its core concepts, principles, and practices.