How'd it ended up like this?! A Hazbin hotel oc's backstory

All her life Kendall crystals was looked down and was treated horribly by her parents because She was born a female and not a male, and was compared to her older brother. One day Kendall couldn't take the abuse anymore and decided to run away with her girlfriend at the time. They messed their lives up stealing, sex, smoking, drinking And drags and then one day when Kendall was 21 she died from food poisoning and woke up dead in hell. She was scared because They weren't used to it, it was all new to them, then Charlie Morningstar the princess of hell found her and offered them to stay at her hotel, will Kendall be able to redeem herself and get to heaven?