ISO/IEC 20000-1 Certification: Elevate Your IT Service Management
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  • Parts 1
  • Time <5 mins
Ongoing, First published Jun 13
ISO/IEC 20000-1 certification is a globally recognized standard for IT service management (ITSM) systems. Here's a guide to help you understand how it can elevate your IT service management:
1. Understanding ISO/IEC 20000-1 Certification:
Scope: ISO/IEC 20000-1 is the international standard for IT service management systems.
Requirements: It specifies requirements for the planning, implementation, maintenance, and continual improvement of an IT service management system.
Alignment with ITIL: It is closely aligned with the ITIL (Information Technology Infrastructure Library) framework, but it's not dependent on it.
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