ServiceNow's Hardware Asset Management (HAM) Strategy

Hardware Asset Management (HAM) is an area of ITAM which covers the actual IT hardware required for business operations - everything from printers and scanners to projectors and headsets.

HAM is an integrated hardware lifecycle management solution, which enables organizations to easily track, optimize, and secure hardware assets while mitigating risks and cutting costs.

Real-time Visibility
Hardware Asset Management (HAM) strategies hinge upon their ability to offer an objective view into the complex maze of equipment that makes up an IT environment. HAM acts as an invaluable compass through this maze, providing real-time visibility that encompasses laptops, servers and network devices located worldwide as well as inventory data that is key for business operations.

Modern businesses' IT infrastructures often encompasses an expansive collection of devices like printers, scanners, keyboards, projectors, headsets, cables and adapters - commonly referred to as peripherals - essential to running an efficient operation. At HAM we work hard to make these peripherals easily accessible by creating an accurate catalog of company equipment so no devices become lost or misplaced during usage or storage; protecting revenue while mitigating risk.

Organizational hardware requirements depend on several variables, including priorities, customer and business data, incidents, compliance needs and budget constraints. But ultimately the decision about what hardware to purchase comes down to answering two specific questions: which hardware fulfils business requirements at what cost; and is funding available. During HAM's Request Stage these concerns are addressed and hardware solutions identified before requests for purchases are submitted.