ITIL Process in Plain Language - richa3412 - Wattpad

ITIL Process in Plain Language

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ITIL, or the Information Technology Infrastructure Library, is a framework of best practices for IT service management (ITSM). It aims to align IT services with the needs of the business and improve overall efficiency. Here's a simplified overview of the key ITIL processes:

1. Service Strategy: Planning IT services based on business needs and goals. This involves understanding the market, defining service offerings, and prioritizing investments.

2. Service Design: Designing new IT services or changes to existing ones. This includes designing service architectures, processes, policies, and documentation.

3. Service Transition: Moving new or changed services into production. This phase manages changes while controlling risks and ensuring the quality of the service.

4. Service Operation: Managing the day-to-day operation of IT services. This involves handling incidents, fulfilling service requests, managing access, and ensuring continuous improvement.

5. Continual Service Improvement (CSI): Constantly improving IT services and processes. This phase involves analyzing data, identifying trends and areas for improvement, and implementing necessary changes.

These processes help organizations deliver reliable IT services that align with business objectives, ensuring efficiency, and continuous improvement. Each process involves specific activities, roles, and responsibilities to support the overall service lifecycle.
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ITIL Process in Plain Language
Wed, Jul 3, 2024

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ITIL Process in Plain Language
Wed, Jul 3, 2024

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