How HRTech Helps Cultivate Collaborative Corporate Environments

According to Forbes' State of Workplace Communication in 2024, nearly half (48%) of people link effective communication to their job satisfaction. Not all communication tasks are created equal. Noteworthy tasks that led to employee stress included crafting digital responses with the right tone of voice (42% ) and deciphering the tone behind digital messages (38%).

By some estimates, employees spend about 20 hours a week using digital communication tools like emails and chat apps across industries. In HR, digital communication is used to properly share company information, policies and updates with employees across all levels of an organization. For HR team efforts and individual tasks, it is relied on to share and solve workplace problems, to ask questions or give guidance to other employees, and to help build strong professional relationships and solidarity across teams.

Most employees join an organization, sign into their chat platform account, and then incorporate the technology in their day-to-day workflow without much thought. However, the capabilities of the platform and the different messaging tools built in can shape an organization's culture.

Forums are one model that makes sense for HR professionals to consider, instead of the alternative quick chatting platforms. Forums create a collaborative space where everyone can be involved in conversation and decision making. Their long-form, conversational nature makes forums an excellent platform for the workplace. There may be a technical problem that needs to be explained step by step. In a chat platform, this may quickly get buried underneath shorter messages between other group members.