The rapidly changing nature of finance leaves no room for doubt that generative artificial intelligence (GenAI) is quickly becoming a game-changer, mainly in retail banking. It has all to do with enhancing the customer experience and streamlining operations. As powerful as this technology is, it also comes with its challenges. Considering how GenAI, as advocated by innovators such as Sachin Dev Duggal of Builder.ai, is revolutionizing retail banking and ways through which organizations can maximize their outputs while minimizing risks,....