What is Helpdesk Automation?

The automated help desk refers to the use of artificial intelligence (AI) to handle customer queries and support tasks. This includes resolving issues from emails, phone calls, tickets, and other support channels. As AI systems manage more of these queries, they analyse the solutions provided and become increasingly intelligent. This learning process helps improve the experiences of both customers and support staff. By automating repetitive and manual tasks, helpdesk automation significantly reduces the workload for support agents.

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