Streamlining with Automated Help Desks
Mitali_12
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Mitali_12
Ongoing, First published Jul 31, 2024
automateddeskhelp
The automated help desk  utilize advanced technology to manage customer inquiries and support tasks efficiently. By leveraging artificial intelligence (AI), these systems can handle and resolve issues received through various channels such as emails, phone calls, and support tickets. As these AI-driven tools address more queries, they continuously learn from the interactions, enhancing their ability to provide accurate and timely solutions. This intelligent learning process not only improves the support experience for customers but also eases the workload for support staff. By automating routine and repetitive tasks, automated help desks contribute to more effective and streamlined customer service operations.

https://medium.com/@golapsahoo00/what-is-helpdesk-automation-fed989e7919d
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