Isabella Harrington, a rich and arrogant young woman, humiliates a cafe worker for social media fame. Her disappointed grandmother sends her to work secretly at a modest hotel in a small town. There, Ella struggles with menial tasks but slowly begins to change. As she adapts to her new life, she meets a kind-hearted hotel worker who catches her interest. Ella's journey of self-discovery and unexpected romance begins to transform her outlook on life and the people around her. Ella: It's... it's complicated. Ethan: Is it? Or are we making it complicated? Ella: Maybe both.