18-year-old Allix Nelson-eldest of four siblings and proverbial golden child-has finally hit rock bottom. After finding out her boyfriend cheated on her, she is utterly heartbroken, but with a full ride scholarship on the line Allix can't afford to blow this final exam. Heart heavy with grief, and the overwhelming burden of so much riding on her shoulders, she's overworked and overwhelmed with no one she feels she can safely open up to. That is until she hears about Kids Help Phone's RISE UP campaign, compelling her to do the unthinkable: reach out to a stranger for help. Allix finds comfort, support and solace in a text message exchange with a crisis responder named Kai, and even though it'll take more than one conversation to lighten the burden of heartbreak and life with all its responsibilities, it gives her a gentle push in the right direction.