What should I do if I have an issue with my laundry order??

If you encounter any issues with your laundry service order at Christingem, the first step is to promptly contact our customer support team. We take pride in providing exceptional laundry cleaning services and want to address any concerns as soon as possible. Whether your issue involves missing items, damaged clothing, or dissatisfaction with the quality of the cleaning, we are here to help.

When reaching out, be sure to provide as much detail as possible, including your order number, the specific issue, and any supporting photos if applicable. This helps us investigate the problem efficiently and provide a resolution faster. We strive to ensure that every garment is treated with care, but in the rare event of a mistake, we aim to correct it promptly.

Our team will review your situation and offer a solution, which may include re-cleaning, a refund, or compensation for damaged items. We value transparency and communication, ensuring you feel heard and supported throughout the process. At Christingem, your satisfaction is our priority, and we are committed to resolving any issues that may arise with your laundry cleaning services in a timely and professional manner.