Top 11 Best Practices for Help Desks

A help desk application's goals are to centralize communication with customers across all channels into a single location, record and monitor service requests, and speedily address customer concerns. Optimizing your help desk software investment requires careful consideration when selecting a solution and following industry best practices.

Ensure a smooth customer journey
Automate help desks
State Service Level Agreements
Knowledge base and FAQs
Create templates
Real-time reporting
Integrate third-parties
Help desk training
Do customer surveys

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