WHISTLEBLOWER HIGH-LIGHTS THE COMMON TRUE CONSCIOUS OF BAD BIG BROTHERS COMPANY PRACTICES

“http://www.glassdoor.co.uk/Reviews/SCC-Reviews-E141412_P5.htm ”

Manager
Theres quite a lot of negative reviews on here and I'm afraid my opinion is no different. On boarding process needs to be looked at, I spent my first two weeks watching someone show me how not to do my job. When finally my equipment arrived, it was of a very poor warn standard.
The morale within operation centre is probally at its all time low, most of the better staff with initiatives are currently seeking exit plans or already left! The senior management within this area use Unprofessional dictatorship styles to mange their staff. The staff turnaround rate for the operation center must be quite high. Anyone seen not to agree with new initiative or processes, who have valid reasons to disagree are seen as trouble makers. Time and time again, I've seen employees been treated unfairly, unreasonable expectations set, and eventually manged out the company unjustified. Scare monger tactics from management which is backed by HR allows SCC to do this.
Opportunity also is hard to come by, you can be a top performer, glowing references off your customers, achieve all your KPI's and objectives but it seems SCC don't reward staff on merit. If you look at the current senior management, quite a few of them have been awarded senior roles without any kind of interview process.
The building is in a very poor condition and also the area located in Birmingham has a extremely high crime rate. In my time there was a female colleague who was sexually assaulted on her way back to her car (some of the car park is not on private land). Also a car jacking accross the road at head quaters.
And finally I must mention the inadequate head counts in each department and quality of staff left is affecting their ability to meet contractual agreements and obligations. Sla stats can be modified and alot of the time was to avoid financial penalties meaning a lot of the reporting the customer and I received was inaccurate.