Flight disruptions like cancellations and delays can be frustrating, but knowing how to rebook and secure compensation can help. Here's how to navigate the process efficiently.
1. Understand Your Rights
Passenger rights vary by region. In the U.S., if your flight is canceled or delayed significantly, you're entitled to a refund. EU regulations offer more extensive compensation for delays over three hours, including meal vouchers and hotel stays, depending on the cause.
2. Rebooking Your Flight
For a canceled or delayed flight, the fastest way to rebook is via the airline's website or app. Check for alternative flights, including those with partner airlines. If you're at the airport, consider nearby airports as alternatives. If online rebooking isn't possible, call customer service at 1-888-394-9616 for assistance.
3. Know When You're Entitled to Compensation
You are generally entitled to compensation if the airline cancels your flight. For delays, compensation depends on the length and cause. For delays of over three hours, compensation might include meal vouchers, hotel stays, or cash. If you are bumped from an overbooked flight, compensation is also required.
4. Claiming Compensation
Gather documentation like your flight details, boarding pass, and receipts for extra expenses. File a claim through the airline's website or customer service. If you don't get a satisfactory response, escalate the issue to the appropriate aviation authority.
5. Travel Insurance
Consider purchasing travel insurance for future flights. It can cover trip cancellations, delays, and related expenses, offering added peace of mind.
By understanding your rights and following these steps, you can efficiently manage rebooking and compensation when flight disruptions occur.