Escalated to my heart
- Reads 27
- Votes 4
- Parts 2
MatureOngoing16m
Last published Fri, Jun 5, 2026
FORTUNE IBARRA SERIES #2
Hannah Del Rosario is a bubbly customer service agent trying to survive the stress of graveyard shifts, demanding customers, impossible metrics, and the daily chaos of the Premium Queue.
Life isn't exactly going according to plan, but she's determined to make the most of it-one call, one cup of coffee, and one shift at a time.
Everything changes when she accidentally spills coffee on the shoes of Woojin Yu-Ibarra.
Senior Escalations Specialist.
The King of Escalations.
The most feared man in the company.
What begins as an embarrassing workplace accident soon turns into an unexpected journey filled with office gossip, coffee runs, late-night conversations, friendship, heartbreak, and a love story neither of them saw coming.
Because sometimes, all it takes is one escalation...
to reach the heart.
All Rights Reserved
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