"She wasn't always heartless. She wasn't always cold. At one point in time, she was one of the most warm-hearted, caring, loving people you could meet. She was always open to new people, very kind and welcoming. But that all changed after she was broken. She got scarred, and was shattered beyond the point of repair. To save herself, she killed her mind. She killed all of the qualities people loved about her, because she thought they were weaknesses. She became unrecognizable. Her heart wasn't open to being broken again, so she got rid of the girl she had been."