We've all had that customer before that makes you want to scream "I Quit!" because no amount of money is worth the headache that comes along with helping these whiny self-entitled, moronic narcissist. This is a compilation of stories and experiences from my 8 year run in retail. If you are that customer that we know by name and dread the moment we see your Ford Focus pull up in the parking lot, then take heed to the "rules" outlined in this book. This is guide specifically for you so that you can have a pleasant shopping experience.