Chloé Smith is sixteen years old. She is a normal teenager, with two loving parents and a younger sister. Chloé's Uncle is the head care worker at a Care Home. As Chloé has no job yet, Chloé's Uncle offers her a job working at the Care Home. Chloé accepts the offer and moves in with her uncle, she thinks it'll be easy working at a Care Home, but nothing would have prepared her for the situations she was about to experience.