After an unexpected suicide attempt, Nicole's father locks her away in a very private and prestigious mental institution, Burkley Manors, and tells everyone she's away at private school...far too concerned with his reputation. Feeling betrayed and abandoned, she finds solace in writing. She's been there for 5 months with no progress as she hasn't spoken a word to anyone. The Doctors have pretty much given up on trying to help her. It is only when a new psychologist, Dr Gaines, comes to the institution that things start to change as he finds himself connected to Nicole- a complete violation of his code- and won't stop until he can heal the girl who refuses to be healed.