OPS 571 Final Exam Latest University of Phoenix Tutoring

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1. Which of the following is considered a major process flow structure?

· Lead Time

· Fabrication

· Lean Manufacturing

· Project

2. ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?

· Certification is sought by any firm assuming they pay annual dues.

· 2nd Party – where a customer audits its supplier

· 3rd Party – where a qualified national or international standards/certifying agency serves as an auditor

· 1st Party – where a firm audits itself against ISO standards

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3. Which of the following is ISO 14000 primarily concerned with?

· Quality management

· Time management

· Continuous improvement management

· Environmental management

4. Which is the one correct value stream principle?

· Look for efficiencies in the factory, office, physical, procedural, and technical operations.

· Eliminate waste that stops, slows down, or diverts the value stream.

· Concentrate on speeding up value-adding operations rather than removing waste.

· Keeps the value stream moving at minimum velocity.

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5. What is the starting point in developing a capacity plan for a health care operation?

· Determining the effective capacity over time

· Estimating design capacity

· Forecasting patient demand for a reasonable length of time

· Discovery of the bottleneck operation

6. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?

· MRP (Material Requirements Plan)

· ERP (Enterprise Resource Planning)

· MPS (Master Production Schedule)

· WBS (Work Breakdown Structure)

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7. Which of the following is an element that addresses elimination of waste under lean production?

· Kanban production control system

· Production ahead of demand

· Minimized run times

· Group plant loading technology

8. In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?