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1. Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.
· predict
· accept
· assign
· abandon
2. Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change
· but let others decide how to initiate change
· and begin establishing a vision
· but carefully set limits for the program
· and establish a reward system
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3. Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?
· Initiating disciplinary action against the employee who started the rumor
· Encouraging employees to communicate their concerns and suggestions
· Creating a more informal communication environment at the workplace
· Refusing to comment on issues that appear to be controversial and unfair
4. A project can be segmented into which of the following?
· Work packages
· Success markers
· Sub-jobs
· Events
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5. Which of the following is an element that addresses elimination of waste under lean production?
· Group plant loading technology
· Minimized run times
· Production ahead of demand
· Kanban production control system
6. The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
· race norming
· adverse impact
· affirmative action
· monetary damages and jury trials
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7. Active listening requires:
· Summarizing all areas of the performance-interview feedback discussion.
· verbal communications only
· summarizing only the areas of agreement
· interruptions to get your point across
8. Which of the following is ISO 14000 primarily concerned with?
· Time management
· Quality management
· Environmental management
· Continuous improvement management
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