At a trading post on her journey, Anna meets a mountain man named Kristoff, an ice harvester who agrees to lead her to the North Mountain, where he knows that a magical phenomenon has occurred and helps her escape a pack of wolves, resulting in his sled being destroyed after falling down into a large hole and catching on fire. The duo and Kristoff's reindeer Sven, encounter the sister's snowman, Olaf, who was unknowingly brought to life by Elsa and later leads them to her palace. The sisters reunite, but Elsa is reluctant to help Anna by ending the eternal winter. Upset, she loses control of her powers, striking Anna in her heart. Desperate to get her sister to leave, Elsa creates a giant snow creature, and it throws Anna and her friends away from the palace. Upon noticing Anna's hair is turning white, Kristoff takes her back to his adoptive family of trolls. Pabbie tells Anna that her heart has been frozen by her sister's magic and only an act of true love can save her from freezing completely. Kristoff, believing that a romantic kiss from Hans will heal her, takes Anna back to the kingdom.
