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Business strategy influences how the company uses all of the following capitals EXCEPT:
Physical capital
Financial capital
Human capital
Internal capital
To use _________ to gain a competitive advantage requires linking the company’s human resources practices (such as training and development) to the business strategy.
Virtual capital
Human capital
Financial capital
Physical capital
This provides employees with immediate access to information, advice, and guidance.
Diversification of the learning portfolio
Improved customer service
Creating a sharing knowledge
Electronic performance support systems (EPSS)
Centralized training means that training and development programs, resources, and professionals are primarily housed in one location and decisions about training investment, programs, and delivery methods are made from inter-related departments.
True
False
Research suggests that the company satisfaction with the outsourcing of training and development depends on company-supplier trust and the specificity of the contract.
True
False
An organizational analysis involves determining the appropriateness of training, based on all the following parameters, EXCEPT:
The company’s business strategy
The resources available for training
Support by managers and peers for training activities
The competition’s market standing
A mid-level manager questioning aspects such as who should be trained is involved with which variable of needs assessment?
Organizational analysis
Task analysis
Person analysis
Feedback analysis
The following are all advantages associated with online technology (software) method of needs assessment EXCEPT:
Objectiveness
Can explore unanticipated issues that may surface
Requires limited human involvement
Minimizes interruption of work
With respect to person analysis, a major pressure point for training is poor or substandard rewards system:
True
False
Trainees need to understand what specifically they are expected to learn in the training program.
