June 29th, 2020 [4:45 P.M.]
Thankfully, my shift was almost over. Today was the longest day of my life in comparison to the other days that proceeded previously. I'm not one to usually bleat about how my encounters at work performed, but this time I was pushed beyond my limits. If you were to be there physically in the moment you would understand where I take a stance in this situation. Here's a little nostalgia to what occurred unexpectedly:
I was doing what I would normally do in the back which is fulfilling a common customers requested order, their usual venti iced coffee with 4 pumps of white mocha and sweet cream. In the midst of the jiff, my manager decided to barge in out of the blue to grumble on about how I messed up a customers order from earlier. Concerned of course, I stopped the blender immediately and followed him to the front to see what stood the same annoying ajumma with her arms barely crossed over her breast because of how large they were, and her drink on the counter that looked to already have a couple or fewer tastes from it. I gazed at her with annoyance seeping through my body from head to toe, but I still had to keep my composure due to being in an professional environment.
"Good afternoon mam, is there any problem I may help you with?" I spoke up to her in the most polite tone I could portray, feeling heat gradually spread through my cheeks.
The older woman scoffed and uncrossed her arms to tap the pliant lid of the drink continuously in an angry manner, causing it to shake the slightest bit, "I always order a vanilla bean frappe with caramel drizzle from this place and I've never had a problem with my order in the morning, BUT when I decide to come here specifically at 4:21 in the afternoon and ask for what I want," she leaned over the counter almost looking into my soul, "I all of a sudden have a problem, it's WAYYYY too sweet and I can barely get past the taste!" I flinched a bit because of her being barely inches away from my face. I closed my eyes for a bit and sighed, then stepped back so she wouldn't breathe the same air as me. Not only that, I could smell her breath; the scent was mixed with vanilla and something else I couldn't determine but for a fact it wasn't anything pleasant.
I bowed my head in respect because she was older than me, "my apologies mam, I can give you a refund on your drink and make you a new one for free if that isn't an issue..." Within a millisecond I felt a sharp crisp pain of liquid get splashed into my face and down my uniform and underneath it, and the plastic cup creating a thud against the marble counter. This indeed isn't going to leave a very nice residue against my skin..and the ledge.
"I HAVE NO PATIENCE RIGHT NOW AND I AM RUNNING LATE TO WHERE I NEED TO GO! I EXPECTED BETTER FROM YOU!" She pointed at me furiously and stormed off leaving me with the mess and some looks. The cafe was completely silent, except a couple people whispering crap to each other...
And yeah, that is what occurred in that short span of time. If you couldn't already guessed it, I am currently on my hands and knees cleaning up the mess she made and facing some giggles here and there. If it weren't for me losing my job, I would've had her face in the blender in no time.
As I finished cleaning up the adhesive mess off the floor and ringed out the towel I heard the familiar chime which is our small announcement that another customer has entered the building. Before I could take the slightest glance over the counter I already knew who it was by the sound of the persons stiletto and how many seconds apart each stride was. Not only that but how aggressive they walked; it was unique. I finally stood up from the floor after putting the bucket of soap and water to the side with the towel and saw the friendly figure already there waiting for me. I formed a smile on my face, "Sumin, what brings you here at this hour?"
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